Designation: Manager – Operations

Education: Graduate

Experience:  5 + Years

Job Location: Pune (Viman Nagar)

1. Adherence to all Processes as per SLA
2. Manage Visa Assessment Center efficiency & productivity within the given city.
3. Ensure that the Teams are aligned & contribute towards achievement of parameters enlisted in the Team Objective Tracker
4. Develop and maintain business relationships with all Consulate officials
5. Manage Security (Physical & Data) at the Application Centre and to ensure effective controls are in place to pre-tempt any physical / data security breach incidents.
6. Liaison with support functions (Administration, HR, Finance etc.) & local Government authorities, to comply with local statutory requirements, as applicable.
7. Developing & influencing relationships with key decision makers from the operations across all levels.
8. Working as operations manager for multiple countries.
9. Coordinating with Embassies and consulates.
10. Embassy fee remittance on daily, weekly and monthly basis.
11. Manage centre operations on daily basis (visa processing and logistics).
12. Staff budgeting, Customer Service.
13. Conducting audits and ensuring adherence to SOP.
14. Ensuring regular error monitoring.
15. Initiating strategies and team mentoring & Co-ordination with the enabling units & Maintaining business relationships .
16. Adherence to service level agreements & Handling daily office administration.
17. Co-ordination with bankers and vendors & Co-ordination with logistics.